Returns and Refunds
All items for return or exchange must be sent back within 14 days of receiving your delivery in a resalable condition – unwashed, unworn (except for the purposes of trying on) and with original tags attached to receive your refund.
Please note, for hygiene reasons, certain items cannot be returned. These include; pierced jewellery, underwear, swimwear and opened beauty and grooming products.
You can return an unwanted order to our high street store at address below, please bring order details and paperwork received with original order.
Graham Enniskillen, 14 High St, Enniskillen BT74 7EH
We process refunds as quickly as we can but sometimes it can take a while between posting back the returned item(s) and receiving your refund depending on the number of orders we have to process.
All exchanges are subject to stock availability. If an item is out of stock at the time of your exchange being processed, a full refund will be issued. Please do contact customer services for any help on stock availability at firstname.lastname@example.org
We do not accept exchanges on sale items. If you would like to exchange your returned item for another, we would ask that you place a new order and get your original item fully refunded.